SHIPPING POLICY

All parcels are shipped from: Clermont Queensland 4721, Australia.

Standard Domestic Delivery - please go through to Checkout to receive the most accurate, up-to-date shipping by weight.

Orders are delivered throughout Australia via Australia Post with Tracking. This ensures that your parcel arrives safely, and the location of your parcel can always be tracked.

Please note that a signature is required upon delivery unless we are notified otherwise.

If you would like to contact us with any additional information regarding your order, please message me on Facebook Messenger at the time of ordering.

International Delivery - please go through to Checkout to receive the most accurate, up-to-date shipping by weight.

Orders are sent by Australia Post with an International Standard Satchel with tracking.

We ship to New Zealand, UK and USA. 

 

DISPATCH TIME FRAMES

We aim to ship all orders within 2-3 business days.

Depending on location, it could take up to 4 - 12 business days to arrive. 

During sale and holiday periods, we ask that you please allow an extra business day for dispatch due to the high volumes of orders.

During Queensland school holiday times, parcels will be cut back to twice weekly dispatch.

DELIVERY DELAY

Once your order has left our shop, it is in the hands of the delivery company. Any delays caused by the delivery company are outside our control and we cannot be held responsible for any delays.

Expected shipping times are an estimation given to us by the delivery companies, and may vary depending on locations.

 

LOSS, DAMAGE & DELIVERY DISPUTES

If your tracking does not show as delivered within the recommended time frame, please contact us on Facebook Messenger and we will launch an inquiry on your behalf with Australia Post.

If your parcel is damaged in transit, please contact us as a priority on Facebook Messenger and we will provide instructions on how to proceed with a resolution.

In the case where Authority to Leave (no signature on delivery) is selected and delivery shows as successful, Clermont Kelpies and Australia Post are removed of all responsibility, as the buyer has opted for a non-secure delivery method.

 

SECURITY & DISPATCH DELAYS

We take a firm stance against credit card fraud. If a transaction is flagged in our system, we reserve the right to conduct any and all security checks to ensure that the owner of the card or account authorises the transaction.

If the requested security check is not complied with, we reserve the right to dishonour, cancel, refund and report the transaction information with the relevant Fraud Prevention and Banking Authorities.

The decision to do so is at our sole discretion.

If your order has been flagged for a security check, dispatch will be delayed until the requested information can be provided by the card or account holder and the delivery time frame is subject to the dispatch date.